Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how BT Innovations L.L.C-FZ ("we", "us", "our" or "Prizmad") handles personal information that we collect through our website at prizmad.com and related digital properties (collectively, the "Services"), including through our marketing activities and other activities described in this Policy.

Prizmad is committed to ensuring that your privacy is protected. By visiting our website or using our Services, you agree to be bound by this Policy and consent to our collection, use, and disclosure of your information as described herein.

We may amend this Policy from time to time by updating this page. Changes become effective from the date we publish them, as indicated by the "Last Modified" date above. We encourage you to review this Policy periodically. If you do not agree to this Policy, please discontinue use of our website and Services immediately.

2. Information We Collect

We collect two broad categories of information:

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating, and maintaining our Services, including AI video ad generation
• Processing your transactions and managing your subscription and token balance
• Communicating with you about your account, Services, updates, and support requests
• Improving and developing our products, content, and Services
• Analyzing usage patterns to enhance user experience and Service performance
• Displaying and measuring advertisements and marketing campaigns
• Protecting the security of our Services and preventing fraud
• Complying with legal obligations

4. Third-Party Services

Our Services integrate with third-party providers to deliver core functionality:

• ElevenLabs — Voice generation and text-to-speech services
• AI Video Generation Services — For creating AI avatar videos
• Payment Processors — For subscription billing and token purchases
• Analytics Providers — Including Google Analytics for usage analysis (see Google's privacy practices)
• Hosting Provider (Vercel) — For website hosting and content delivery

These third parties may collect information about you when you use our Services. We do not control their tracking technologies or how they may be used. We encourage you to review their respective privacy policies.

5. Cookies

Cookies are small data files stored in your browser. We use cookies to:

• Recognize your browser and remember your preferences
• Understand how you interact with our Services
• Improve website functionality and performance
• Maintain your session and authentication state

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Services, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental request
• Protection of Rights: When necessary to enforce our Terms of Service, protect our rights, safety, or property, or the rights, safety, or property of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law.

8. Your Rights (GDPR and International Users)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@prizmad.com. We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption (256-bit), secure server infrastructure, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

By using our Services, you consent to the transfer of your information to the United Arab Emirates and other countries where our service providers operate.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the updated Policy on our website with a revised "Last Modified" date. Your continued use of our Services after any changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: